Shipping Policy

The Lonesome Cowboy
Last Updated: October 12, 2026

Order Processing

Every painting from The Lonesome Cowboy is an original, one-of-a-kind work of art. We take special care in preparing each piece for its journey to its new home.

Orders are typically processed and prepared for shipment within 1-2 business days after payment is confirmed, excluding weekends and federal holidays.

If additional processing time is required, we will contact you using the email address provided at checkout.

Shipping Methods

We ship original paintings using USPS Priority Mail.

Shipping costs are calculated and displayed at checkout unless otherwise indicated.

USPS Priority Mail generally provides delivery within 2–3 business days for many domestic destinations, although delivery times vary and are not guaranteed.

Estimated delivery times begin once USPS accepts the package and do not include our order processing time.

Packaging and Artwork Protection

We carefully package each original painting to help protect it during transit.

Protective packaging materials are selected based on the artwork's size, medium, and construction.

Because each painting is unique and cannot be replaced with an identical original, we take reasonable precautions to minimize the risk of damage during shipping.

Tracking Information

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

You can use the tracking number to follow your package's progress through USPS.

Shipping Destinations

We currently ship to addresses within the United States.

Please contact us if you require international shipping.

Shipping Delays

Although we work to ship orders promptly, delivery delays may occur due to weather, carrier disruptions, holidays, or other circumstances beyond our control.

If your package is delayed, please contact us so we can assist with tracking and determining the appropriate next steps.

Damaged Packages or Artwork

If your painting arrives damaged, please contact us as soon as possible after delivery.

Include:

• Your order number.

• Photographs of the damaged artwork.

• Photographs of the shipping box and packaging materials.

• A brief description of the damage.

Please retain the original packaging while the issue is being reviewed.

We will work with you to determine an appropriate resolution, which may include a refund or other remedy depending on the circumstances and applicable law.

Because each original painting is unique, an identical replacement may not be possible.

Lost Packages

If your tracking information indicates that your package has been lost or has not arrived, please contact us.

We will work with USPS to investigate the shipment and determine an appropriate resolution.

Incorrect Shipping Addresses

Please verify your shipping address carefully before completing your purchase.

If you discover an error, contact us as soon as possible.

We will make reasonable efforts to correct the address before shipment, but changes may not be possible once the package has been transferred to USPS.

Contact Us

For shipping questions or concerns, please contact:

The Lonesome Cowboy
Email: help@thelonesomecowboy.art
Phone: 1-833-302-9302 (M-F, 9-5 CT)
Website: https://thelonesomecowboy.art

Thank you for supporting original art. We'll do our best to make sure your painting arrives safely and ready to enjoy.